Keep
The issue is minor and shipping value still works.
Superbuy workflow guide
Superbuy Return Exchange Guide
Order problems are easier to solve when the buyer separates status, evidence and requested action. This page explains how to respond without creating duplicate orders, unclear support threads or avoidable shipping mistakes.
Open buyer categoriesReturn or exchange decision
Use this page when the buyer needs a plain return path after QC shows a mismatch.
- Trigger: When this problem appears in the buyer flow.
- Check: What detail decides the next action.
- Avoid: What mistake would waste time or shipping value.
- Continue: Where the buyer should go next.
Decision Points
Status Check
Identify whether the issue belongs to payment, seller response, warehouse scan, QC, storage, return or parcel shipping.
Evidence
Save product screenshots, QC photos, tracking lines and support messages before anything changes.
Requested Action
Ask for one clear action: extra photo, exchange, return, route check, split parcel or status confirmation.
Deadline
Act faster when return windows, storage limits or shipping deadlines are involved.
Risks To Avoid
- Sending repeated vague messages.
- Reordering before confirming status.
- Shipping before resolving QC problems.
- Missing storage or return deadlines.
Workflow Map
| Area | What To Do |
|---|---|
| Status Check | Identify whether the issue belongs to payment, seller response, warehouse scan, QC, storage, return or parcel shipping. |
| Evidence | Save product screenshots, QC photos, tracking lines and support messages before anything changes. |
| Requested Action | Ask for one clear action: extra photo, exchange, return, route check, split parcel or status confirmation. |
| Deadline | Act faster when return windows, storage limits or shipping deadlines are involved. |
Quick Answers
When should I use this page?
Use it when this exact Superbuy decision is blocking the next step in your order, QC review or parcel submission.
Does this replace Superbuy support?
No. It helps you prepare clearer decisions and messages before contacting support or submitting a parcel.
Where should product browsing happen?
Product browsing and buyer-ready categories should happen on buyer product spreadsheet categories, while this page stays focused on workflow decisions.
Related Workflow
Use this page together with the order checklist, QC photo guide, warehouse flow and shipping route guide. The goal is to make each Superbuy decision clearer before the parcel leaves the warehouse.
General return decision
Use this page for a plain return/exchange framework when a product mismatch appears, regardless of the exact Superbuy screen.
Exchange
The seller can correct size, color or option.
Return
The item will not be worth international shipping.