Waiting
Check whether seller shipment or warehouse scan is the delay.
Superbuy workflow guide
Superbuy Warehouse Flow
The warehouse stage is the safest time to catch product mistakes. This page gives buyers a clear way to review photos, request evidence, compare measurements and decide whether to approve, exchange, return or hold an item.
Open buyer categoriesWarehouse flow guide
Use this page to understand what happens between seller shipment, warehouse scan, QC photos, storage and parcel submission.
- Trigger: When this problem appears in the buyer flow.
- Check: What detail decides the next action.
- Avoid: What mistake would waste time or shipping value.
- Continue: Where the buyer should go next.
Decision Points
Photo Coverage
Check front, back, labels, accessories, packaging and close-up details that matter for the item.
Measurements
Use measurement photos for clothing, shoes and anything where sizing changes the final value.
Issue Severity
Separate minor cosmetic issues from wrong item, wrong size, missing accessory or visible damage.
Next Action
Approve, request more photos, exchange, return or remove the item while the warehouse window is still useful.
Risks To Avoid
- Approving items without enough photos.
- Missing size or label mismatches.
- Waiting until the seller return window closes.
- Using seller photos as a replacement for warehouse QC.
Workflow Map
| Area | What To Do |
|---|---|
| Photo Coverage | Check front, back, labels, accessories, packaging and close-up details that matter for the item. |
| Measurements | Use measurement photos for clothing, shoes and anything where sizing changes the final value. |
| Issue Severity | Separate minor cosmetic issues from wrong item, wrong size, missing accessory or visible damage. |
| Next Action | Approve, request more photos, exchange, return or remove the item while the warehouse window is still useful. |
Quick Answers
When should I use this page?
Use it when this exact Superbuy decision is blocking the next step in your order, QC review or parcel submission.
Does this replace Superbuy support?
No. It helps you prepare clearer decisions and messages before contacting support or submitting a parcel.
Where should product browsing happen?
Product browsing and buyer-ready categories should happen on buyer product spreadsheet categories, while this page stays focused on workflow decisions.
Related Workflow
Use this page together with the order checklist, QC photo guide, warehouse flow and shipping route guide. The goal is to make each Superbuy decision clearer before the parcel leaves the warehouse.
Warehouse stage map
Use this page to understand where an item is in the warehouse flow: seller sent, received, QC, stored or ready to ship.
Stored
Move to QC and parcel decisions.
Ready
Use shipping route and declaration checks.