QC troubleshooting

Superbuy QC Photos Missing

Missing QC photos should stop the parcel decision, not the whole order. This page gives buyers a clean process for checking whether photos are delayed, incomplete, hidden in the item record or worth requesting again before international shipping.

Read the full QC photo guide

Check These Before Messaging Support

Warehouse Status

Confirm the item has actually arrived and been scanned by the warehouse. Domestic tracking can show delivered before the warehouse item record is ready.

Photo Location

Check the item detail page, order record and warehouse tab. Some interfaces separate standard photos, measurement photos and paid extra photos.

Processing Time

Allow normal photo processing time during busy periods, but set a reminder if the return or exchange window could become short.

Exact Missing Angle

Decide what evidence you need: size tag, sole, logo, label, damage area, measurement or accessory count. Exact requests get better results.

Message Template

Please help check this warehouse item. The QC photos are missing or do not show the detail I need. Could you add a clear photo of [specific angle/detail] before I approve international shipping? I need to confirm [size / flaw / accessory / measurement] while the return window is still available.

When To Wait vs Act

Wait if the item just arrived and the warehouse has not finished the scan/photo process.
Act if the item has photos but the critical detail is missing.
Act quickly if the seller return window, storage time or parcel deadline is close.
Do not submit a parcel if the item is expensive and the missing photo affects the accept/return decision.

Related Decisions

Use return or exchange if the missing photo becomes a confirmed flaw. Use before shipping checklist before paying freight. Use support message template if you need a clearer request.